Help with your Cage Club Rewards account.
Rewards are operated by your participating training facility, so the front desk can solve most issues on the spot — missing points, reward redemptions, email changes and household linking all happen there. Show the staff your Member Pass from the app and they can pull up your account instantly.
Points post when the front desk records a qualifying purchase on an activated account. If something is missing, ask at the front desk — a manager can review your history and apply an audited adjustment.
Use the “Forgot password” link on the sign-in page to reset your password by email. Sign-ins require the verified email on your member record; if you changed email addresses, a manager can update your record in person.
Points expire 90 days after they are earned. Redemptions always use your oldest points first, and the app notifies you about 30 days and 7 days before a batch expires.
Open Account → Family in the app. If your facility record includes household players, you can link them there and switch between player profiles.
Open Account → Delete account in the app and confirm. Requests are processed within 30 days: personal details are permanently removed and your sign-in is disabled. You can also ask a facility manager in person.
See also the Privacy Policy and program terms.