Effective September 1, 2026 · Cage Club Rewards
When you join Cage Club Rewards we collect your name, email address, phone number, an optional birthday, your preferred location, and your purchase and reward-redemption activity at participating training facilities. If a staff member creates or imports a member record for you from facility booking systems, it contains the same categories of information.
Your information is used solely to operate the rewards program: to identify your account at the front desk, award and expire points, deliver rewards and promotions you qualify for, send transactional email such as sign-in verification, and maintain required audit records. We do not sell personal information, we do not share it with advertisers, and we do not use it for third-party marketing.
Access to member records is limited to authorized facility staff and managers, each with individually provisioned accounts. Privileged actions (point adjustments, archiving, role changes) are recorded in an internal audit log. All data is stored with row-level security enforced by our backend.
The app uses no third-party advertising or analytics trackers. Notifications appear inside the app; marketing SMS and marketing push notifications are not used. We use only the cookies and local storage strictly necessary to keep you signed in.
Active account data is retained while your account remains open. Purchase and points ledger records are retained for audit and legal purposes. If your account is deleted, personal details are permanently removed as described below.
You can request permanent account deletion at any time from the Account tab inside the app (Account → Delete account). No email or phone call to support is required. Requests are processed within 30 days: your name, email address, phone number and birthday are permanently removed, your sign-in linkage and roles are removed, and the account is closed. Purchase and points records are kept in anonymized form only, as required for audit and legal purposes. You may also ask a facility manager in person to start a deletion request for you.
You can review and correct your profile details in the app, change your language preference, decline to provide a birthday, and close your account at any time. To request a copy of your data, contact us using the details on the Support page.
Player records for minors are managed by a parent or guardian through a household account. Minors do not create their own sign-ins; the parent or guardian controls the household's data and may request deletion of any linked player record.
If this policy changes materially, we will post the updated version here and note the effective date below. Continued use of the program after an update means the updated policy applies.
Questions? Visit the Support page or see the program terms.